Help and recovery
Keep your Trial Landscape work moving.
Find guidance for the free preview, Professional monthly access, generation, sharing, and account recovery.
Free preview and source trust
The free preview shows representative trials, deterministic observations, original ClinicalTrials.gov links, freshness, and coverage limits. Displayed counts are not exhaustive. Publications appear only through registry-provided PMID and DOI links.
Account or checkout recovery
Your scope and candidate decisions stay attached to sign-in, sign-up, and the Professional monthly review. If checkout stops, return to the preview or sign in again. Contact support@focalevidence.com if you cannot continue.
Generation, retry, or cancellation
Generation saves the scope and cohort before it runs. You can leave and return through Home. A retry may use one full Professional generation allowance when a new generation starts. A cancellation stops at a safe boundary.
Private live sharing
Professional includes one private read-only live share with Overview, Development, Trial design, and Trials visible. Private notes are never included. Revoke the link from Share.
Professional monthly basics
Professional is A$299/month including Goods and Services Tax. It includes 5 active workspaces and 5 full Trial Landscape generations/month. Manage payment and cancellation from Settings & Billing.
Read-only work after access ends
Completed work remains available to read after access ends. Start a new Trial Landscape preview when you need new paid generation.
Contact support
Email support@focalevidence.com. Include the page name and the action that stopped. Do not send card details or confidential client material.